Ipswitch Service Agreements, Upgrades and Cross-grades

If you would like to buy an Ipswitch Service Agreement or upgrade, or renew an existing service agreement, @I.T. Ltd are pleased to help. Please fill in the contact form below. Please supply us with your product serial number and we will then direct you to the page to purchase a service agreement, an upgrade or a cross-grade online. If you would like to discuss this with someone, please call us on the number at the top of this page.

Ipswitch Service Agreements provide you with:

• Unlimited live technical support via phone and e-mail:
  Telephone: U.S. 706-312-3500 [More info]
  E-mail: http://askatech.ipswitch.com
• Software Updates and Upgrades: Bug fixes, performance improvements, new features and Update/Upgrade releases are included for the support period.

Ipswitch Service Agreements - Terms of coverage

• Supported versions: Only the current version and one previous version and their associated add-ons (within 90 days of release of the current version) are supported.
• Term: The Service agreement is provided for one year from your date of purchase.
• Scope: Technical support is limited to the reporting and correction of product defects and installation and configuration assistance.
• Updates & Upgrades: All Ipswitch Updates & Upgrades (bug fixes, maintenance releases, and new feature versions) are included; any optional plug-ins, add-ons, and new product offerings are not included with this Service Agreement.
• Non-transferable: Ipswitch Service Agreements cannot be transferred or assigned. They only apply to the specific covered product( s) duly licensed from Ipswitch or an authorised Ipswitch reseller, such as @IT Limited.
• Third party products: This Service Agreement does not cover third party applications, hardware, or use of Ipswitch software in unsupported environments.
• Limitation of liability: Ipswitch's cumulative liability to you or any other party for any loss or damages resulting from any claims, demands or actions arising out of or relating to this Agreement shall not exceed the amount paid to Ipswitch for this Service Agreement.

Ipswitch Service Agreement Enquiry